Reference

Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use a gemoy99 account — from how deposits via DANA, OVO, or GoPay are handled, to how disputes are raised and resolved.

Account eligibility appliesDANA, OVO, GoPay deposits coveredJurisdiction-dependent accessOne account per personTerms updated with notice
gemoy99 Terms and Conditions That Cover Your Account
CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account — including a payment dispute involving DANA, OVO, or GoPay — our support team can be contacted through the channels below. Availability depends on current staffing; we aim to respond to all written queries as quickly as possible.

Live Chat Open the chat widget from any page while logged in. Describe your terms-related query and a support agent will walk you through the relevant clause or account action.
Email Support Send a detailed message to our support address found in your account settings. Include your account ID and the specific section of the terms your query relates to.
Account Help Centre Log into your account and go to Help. You can submit a formal dispute or request a copy of the terms version that was active when you registered.
HOW WE HANDLE THIS

Account Security and Policy Transparency

We apply practical controls across your account to make sure these terms are consistently enforced. From wallet verification to session data, here is what we do and how you can act on it.

Wallet Verification When you link DANA, OVO, or GoPay to your account, we confirm the wallet name matches your registered identity. This step protects both your withdrawals and our fraud controls.
Data Retention We retain account and transaction data in line with applicable local law. You can request a summary of the data we hold by contacting support from your registered email address.
Cookie and Session Use Our platform uses session cookies to keep you logged in and to detect unusual activity. You can review cookie settings in your browser, though disabling them may affect account functionality.
Requesting Changes To update personal details — name, linked wallet, or contact email — submit a request through the account settings page. Changes to payment-linked details require identity re-verification before they take effect.

Questions About Your Rights and These Terms

These are the questions we hear most often about how our terms apply to real account situations — from wallet deposits to account closures and everything in between.

Access depends on local law and the eligible regions we support. If your region is covered, you can open an account and use DANA, OVO, or GoPay to deposit and withdraw normally.

Contact support right away through live chat or email. Include your wallet transaction reference from DANA, OVO, or GoPay. We investigate every disputed transaction against our internal records and your wallet's confirmation data.

We post a notice on your account dashboard before any change takes effect. Continuing to log in or deposit after that notice means you accept the updated version of the terms.

No. Each person is allowed one account only. Duplicate accounts are subject to suspension under these terms, and any balance in a duplicate account may be withheld pending review.

Send a data request from your registered email to our support address. We will compile and return a summary of the account and transaction data we hold, in line with applicable local law.

If your account is suspended, we will notify you by email with a reason where disclosure is permitted. You can raise a formal appeal through the Account Help Centre within the timeframe stated in that notification.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.